Here’s a professional Refund Policy written specifically for your website, following Indian consumer protection laws and reflecting your legal entity name Minoma (which owns Cutlab Creative):
Refund Policy
Legal Entity: Minoma
At Cutlab Creative, operated by Minoma, we are committed to ensuring our clients are satisfied with our digital creative services. Since we provide customized and digital deliverables (such as designs, videos, and marketing materials), refunds are handled carefully and in accordance with Indian consumer protection laws.
1. Nature of Services
All our services are digital and personalized. Once a project has started, resources and creative time are allocated immediately — therefore, refunds are generally not available after the work has begun.
2. Eligibility for Refunds
A refund may be considered only if:
- The service has not yet been started after payment.
- There is a technical issue from our side that prevents delivery.
- The service provided is completely different from what was agreed upon in writing.
In such cases, refunds will be processed after reviewing the situation.
3. Non-Refundable Services
No refunds will be provided for:
- Completed or partially completed projects.
- Change of mind after approval of design or concept.
- Delays caused by the client (e.g., missing feedback, late content submissions).
4. Cancellation Policy
- If a project is canceled before work begins, a 90% refund may be issued (10% will be deducted as processing and administrative fees).
- If a project is canceled after work has started, no refund will be provided.
5. Refund Processing Time
Approved refunds (if any) will be processed within 7–10 business days via the original payment method.
6. Contact Us
For refund or cancellation requests, please contact:
📧 cutlabcreative@gmail.com
📍 Minoma, Kolkata, India
